Customer Service Officer
Canary Wharf (Hybrid Working)
12-month FTC
THE COMPANY:
A leading organisation within the regulatory sector, committed to maintaining high standards and providing exceptional service to its stakeholders. The company prides itself on its professional environment and dedication to continuous improvement.
THE ROLE:
As a Customer Service Officer, you will be the primary point of contact for customers who reach out via telephone or email. Your primary responsibility will be to deliver high-quality service, ensuring that all queries are addressed promptly and accurately. You will operate autonomously, handling calls and emails with professionalism and empathy. Additionally, you will support internal colleagues by screening queries and identifying potential issues that require further investigation. Your role is crucial in maintaining the organisation's reputation and ensuring customer satisfaction.
THE PERSON:
The ideal candidate will have significant experience in handling high volumes of calls, preferably within a contact centre environment. You should possess excellent communication skills, both verbal and written, with the ability to draft clear and concise responses. A target-driven mindset and a proactive approach to problem-solving are essential. You must be an active team player, willing to share information and support colleagues to achieve departmental goals. Familiarity with contact centre technology and procedures, along with a strong understanding of customer service principles, will be highly beneficial.
Our mission: To be the leading Business Services recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts?
Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple: Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice. Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!
EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998 Morgan Spencer Limited, registered in England & Wales No: 4254114
Canary Wharf (Hybrid Working)
12-month FTC
THE COMPANY:
A leading organisation within the regulatory sector, committed to maintaining high standards and providing exceptional service to its stakeholders. The company prides itself on its professional environment and dedication to continuous improvement.
THE ROLE:
As a Customer Service Officer, you will be the primary point of contact for customers who reach out via telephone or email. Your primary responsibility will be to deliver high-quality service, ensuring that all queries are addressed promptly and accurately. You will operate autonomously, handling calls and emails with professionalism and empathy. Additionally, you will support internal colleagues by screening queries and identifying potential issues that require further investigation. Your role is crucial in maintaining the organisation's reputation and ensuring customer satisfaction.
THE PERSON:
The ideal candidate will have significant experience in handling high volumes of calls, preferably within a contact centre environment. You should possess excellent communication skills, both verbal and written, with the ability to draft clear and concise responses. A target-driven mindset and a proactive approach to problem-solving are essential. You must be an active team player, willing to share information and support colleagues to achieve departmental goals. Familiarity with contact centre technology and procedures, along with a strong understanding of customer service principles, will be highly beneficial.
Our mission: To be the leading Business Services recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts?
Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple: Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice. Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!
EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998 Morgan Spencer Limited, registered in England & Wales No: 4254114