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Customer Services Assistant

Customer Service
Temporary
£25000 per annum
SOHCSA
All London
South East

Description

Customer Services Assistant
Hybrid - Chancery Lane
£25k
3 - 6 months FTC

The Client:-

Is a membership organisation and regulator for the veterinary profession in the UK.

The role:- 
 
  • Being the first point of phone contact for the Registration & Finance departments, assisting members with the most frequently asked questions. The range of departments covered is likely to increase as the function develops in the future.
  • If the phone query falls outside of remit, setting expectations and arranging a call back ensuring relevant information has been gathered.
  • Responding to emails from our members that fall within our most frequently asked questions.
  • Logging all member/practice verbal and written communication in the database record
  • Assisting in the annual renewal of memberships which take place throughout the year.
  • Carry out administrative and supportive duties within the departments covered.
  • Provide cover for Reception calls when required (training will be provided).
The Person:-

  • Previous experience working in a customer service/front line team.
  • Previous experience working with another regulatory body / profession.
  • Experience of working with sensitive data.
  • Excellent communication and interpersonal skills.
  • Excellent telephone manner.
  • Ability to make decisions and work on own initiative as well as part of a team.
  • Clear, concise, logical, and practical approach to issues.
  • Ability to identify solutions.
  • Excellent organisational and administrative skills.

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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998
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