Perm: 020 7680 7001       Temp: 020 7680 7000

Case Manager

Office & Administration
£35000 - £39000 per annum
20-02-2020 05:49 PM
London, The City
Case Manager in the Professional Conduct Department

OBJECTIVE: To assess and investigate concerns raised about surgeons and nurses in accordance with departmental procedures. To provide advice on legal and professional conduct issues to surgeons, nurses and members of the public.

  • Handle enquiries (both written and by telephone) from members of the public to determine whether their concerns fall within our remit.
  • Manage the assessment and investigation of concerns raised about surgeons and nurses and correspondence with all parties in accordance with procedures, including the drafting of decision letters.
  • Undertake telephone investigations with complainants’ witnesses and subject surgeons and nurses
  • Assist with the work of the Preliminary Investigation Committees
  • Assist generally with all aspects of complaints handling.
  • Provide advice on professional conduct issues specifically those arising from the Code of Professional Conduct; by telephone or in writing
  • Assist generally with the work of the department and the College


  • Legally qualified (Desirable)
  • Experience working in a Regulatory body (Desirable)
  • A customer-focused approach, dealing with people in a compassionate, just and fair manner.
  • Experience of undertaking investigations.
  • Ability to understand complex problems and think through solutions or theories
  • Excellent writing and drafting skills
  • IT skills – word processing and database
  • Excellent telephone manner
  • Ability to work as part of a team
The ideal candidate will have experience of working for a regulatory authority and supporting the work of committees.

Amazing company benefits from DAY ONE:
  • 25 days holiday plus Bank Holidays
  • Discounts and Benefits Portal through Reward gateway (at over 900 retailers)
  • Babylon Doctor App - FaceTime & calls with doctors (service offered free of charge)
  • Travel season Ticket loan
  • Cycle to Work Scheme
  • Private Medical Insurance
  • £250 Wellbeing allowance
  • 2 days paid volunteering per year
  • Employee Assistance program (offering assistance, advice, counselling)
  • SMART Pension (the college will double employee’s percentage up to 12%)
  • Loyalty Bonus (Every 4 years)
  • Netball & Football team, Yoga in-house
  • In-House Staff Massages (twice a month)

Register now and let's discuss your career goals. Ready, steady, GROW...


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