Standards and Advice Officer

Standards and Advice Officer Salary: £38,000
• Hybrid • Permanent • Membership Sector


Executive & PA recruitment London

Are you a detail‑driven professional with strong analytical skills and a passion for delivering fair, high‑quality guidance? Morgan Spencer Recruitment London is partnering with a respected membership organisation to recruit a Standards and Advice Officer. This is an excellent opportunity to play a pivotal role in providing clear, accurate and compassionate support to members while ensuring professional standards are upheld.

About the Role In this important position, you will provide advice, assess complex issues, and support individuals with clarity and confidence. You’ll work across the organisation to ensure enquiries are handled promptly, professionally and in line with established standards. Your work will have a direct impact on member experience and the smooth functioning of the service.

Key Responsibilities

• Deliver expert advice to members, drawing on your legal knowledge and training.
• Analyse complex issues, identify key risks, and propose practical, fair solutions.
• Provide clear, concise and accurate written guidance and documentation.
• Respond to member enquiries promptly via phone, email and digital channels.
• Maintain detailed and well‑organised records, ensuring compliance with internal processes.
• Support internal teams with standards‑related queries and casework.
• Contribute to continuous improvement of advice processes and operational efficiency.

Skills & Experience Required

• A legal qualification or formal legal training.
• Strong ability to understand complex problems and think through solutions logically.
• A compassionate, customer‑focused approach with excellent interpersonal skills.
• Clear, concise and practical communication style.
• Exceptional organisational and administrative skills.
• Excellent drafting and writing ability.
• Strong IT proficiency and confidence using digital systems.
• Excellent telephone manner and ability to support people in a professional, reassuring way.

What’s on Offer / Benefits

• Competitive salary of £38,000.
• Hybrid working model for a healthy work–life balance.
• Opportunity to work within a respected membership body making a meaningful impact.
• Supportive, collaborative culture with ongoing professional development.
• A role that values analytical thinking, fairness and member‑centric service.

Morgan Spencer – Your Career, Our Expertise We are proud to be one of London’s leading Executive Secretarial & Business Services recruitment consultancies, connecting exceptional talent with outstanding opportunities.

Equal Opportunities: Morgan Spencer is committed to equality, diversity and inclusion. We welcome applications from all suitably qualified candidates regardless of background, identity or circumstance.

Confidentiality & GDPR: All applications are handled with the strictest confidentiality and processed in accordance with UK GDPR and data protection legislation. Your personal information will only be used for recruitment purposes and will never be shared without your consent.