Multi-Site Front of House Manager

Multi-Site Front of House Manager
Salary: £55,000 - £60,000
Temp to perm position
Immediate to start
Fully onsite
 
A prestigious professional services firm is seeking a seasoned Multi-Site Front of House Manager to oversee reception, hospitality, and client-facing services across two central London locations. This high-impact role blends strategic oversight with hands-on leadership, ensuring seamless service delivery in fast-paced, client-centric environments. If you thrive on operational excellence, team development, and elevating first impressions, this could be your next career move.
 
What you will be doing:
Client Experience and Service Leadership

• Champion outstanding service across reception, events, and hospitality functions.
• Set and review service goals, ensuring alignment with client expectations and internal benchmarks.
• Build strong relationships with stakeholders, driving proactive communication and continuous improvement.
• Lead feedback initiatives and implement enhancements that add measurable value.

Operational Oversight

• Maintain and evolve Standard Operating Procedures to reflect best practices.
• Coordinate catering and hospitality logistics for meetings and events.
• Resolve client concerns with professionalism and urgency.
• Conduct regular audits, risk assessments, and performance reviews.
• Participate in late-shift rotations when needed, including front desk duties.
• Drive cross-site initiatives to unify service standards and delivery.

Team Development and Management

• Inspire and lead a high-performing team across both sites.
• Conduct regular 1:1s, performance reviews, and coaching sessions.
• Manage scheduling, holiday cover, and recruitment (including agency support).
• Provide escalation support and foster a culture of accountability and excellence.

Financial and Commercial Responsibility

• Support budget planning and monitor service-related expenditures.
• Analyse monthly financial performance and ensure contractual compliance.
• Control discretionary costs such as overtime and external staffing.

 What you will bring:

• Proven experience managing front-of-house operations in a corporate or high-end environment.
• Strong leadership background in customer service and team management.
• Excellent communication skills with confidence engaging at all levels.
• Detail-oriented, organised, and capable of managing multiple priorities.
• Proficiency in Microsoft Office and adaptability to new systems.
• Professional appearance and a commitment to delivering exceptional first impressions.

 This is a visible, strategic role ideal for someone who thrives in a client-facing setting and enjoys leading teams to success. If you’re ready to make a lasting impact across two flagship locations, we’d love to hear from you.
 
EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
 CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998 Morgan Spencer Limited, registered in England & Wales No: 4254114
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