Front of House and Hospitality Coordinator

Front of House and Hospitality Coordinator Morgan Spencer – Your Career, Our Expertise
Be the Welcoming Face of a Leading UK Organisation Morgan Spencer Recruitment London is delighted to support a respected organisation in seeking a confident, service‑driven Front of House and Hospitality Coordinator. This is a fantastic opportunity for someone who thrives in a fast‑paced environment and is energised by providing exceptional visitor and event support. As one of London’s leading business support recruitment agencies, we specialise in connecting exceptional talent with outstanding opportunities across the capital.

This position offers variety, responsibility and the chance to make a real impact at the heart of the organisation’s operations.

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About the Role

• Job Title: Front of House and Hospitality Coordinator
• Contract Type: Permanent
• Location: Office‑based with occasional hybrid working
• Salary: £25,000 - 26,000
• Sector / Client Type: Charity

You will provide a professional front‑of‑house service, supporting the delivery of a full range of hospitality and events activities for both internal and external stakeholders. Working as part of the Venue Sales and Hospitality Team, you will help ensure the smooth running of daily operations and a welcoming, polished experience for all visitors.

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Key Responsibilities Front of House / Reception

• Manage opening and closing procedures and support front‑of‑house security.
• Ensure reception is always staffed, clean, organised and welcoming.
• Develop and implement processes to strengthen front‑of‑house operations.
• Conduct induction meetings for new starters.
• Welcome visitors, clients, delegates and colleagues, recording arrivals in visitor software.
• Manage postal and courier services.
• Respond professionally to enquiries via phone, email and in person.
• Problem‑solve complex event queries while maintaining excellent customer service.
• Handle incoming calls and redirect messages professionally.
• Share daily operational updates via internal channels.

Events Support

• Arrange and chair weekly events‑planning meetings.
• Create and install event signage.
• Issue final invoices and coordinate post‑event follow‑ups.
• Manage smaller internal and external bookings using the room‑booking system.
• Lead logistical planning for major internal events.
• Liaise effectively with senior stakeholders and facilities, AV and hospitality teams.
• Monitor event feedback and implement improvements.
• Lead site visits and deliver building tours.
• Maintain stock of hospitality packs and front‑of‑house materials.

Health & Safety

• Report accidents, near misses and maintenance issues promptly.
• Act as a first aider and fire warden.
• Ensure public spaces and fire exits remain safe and accessible.
• Support wider operational needs across hospitality and facilities.

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Skills & Experience Required Qualifications

• 5 GCSEs (A–C) including English & Maths
• Experience in hospitality, sales or events (ideally in a heritage venue)
• Fire Safety, First Aid, and Hospitality/Event qualifications (desirable)

Working Relationships

• Strong interpersonal skills and ability to work collaboratively
• Excellent communication and customer‑focused approach
• Diplomacy, discretion and a positive, solutions‑focused attitude

Knowledge & Technical Skills

• Fluent written and spoken English
• Confident user of MS Office
• Experience with room‑booking or events software (desirable)
• Understanding of event suppliers and agencies (desirable)
• Capable of occasional manual handling tasks

Proactivity & Planning

• Strong organisational and time‑management skills
• Ability to resolve complex event queries and adapt to changes
• Confidence working alongside catering and AV teams during live events

Other Requirements

• Flexibility with working hours including early starts, late finishes and occasional weekend work
• Smart, professional presentation (business attire allowance provided)

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What’s On Offer

• £25,000 -£26,000 salary
• A dynamic, varied role within a supportive, collaborative team
• Opportunities for development across hospitality and events
• Occasional hybrid working
• Partnership with a leading London recruitment agency specialising in Executive & PA recruitment London, business support recruitment London and wider office support hiring

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Apply Today We welcome applications from individuals with a wide range of skills, experience and potential. If you’re enthusiastic, proactive and passionate about delivering exceptional service, we’d love to hear from you.

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Equal Opportunities Morgan Spencer is committed to equality, diversity and inclusion. We welcome applications from all suitably qualified candidates regardless of background, identity or circumstance.
Confidentiality & GDPR All applications are handled with strict confidentiality in accordance with UK GDPR. Your information will only be used for recruitment purposes and never shared without consent.