Customer Support Associate

Customer Support Associate

City of London, Hybrid (3 days in office)
3‑month contract (strong potential to extend or become permanent)

Contract & Pay

• 3‑month contract to start
• High potential to extend or transition to a permanent role
• £40–45k full‑time but they would consider part-time 3 days per week candidates too

 

The Company

Our client is a startup business that is doing incredibly well, they are an exciting organisation that sits within technology and sustainability.  They’re growing fast and are looking for a Customer Support Associate to join them and support the users as they scale.

---

The Role

You’ll be the first point of contact for the customers and an essential link between users and their technical teams. This is a great opportunity for someone organised, friendly, and eager to learn — no previous support or technical experience needed.

---

What You’ll Be Doing

• Responding to inbound customer support requests via email (approx. 10–25 per day)
• Keeping the knowledge base and FAQs up to date as new questions emerge
• Sharing insights with the product and engineering teams, including:
• Common issues or recurring questions
• Bugs or system quirks
• Using simple internal tools and systems (they’ll train you!)

---

What We’re Looking For

• A clear, patient, and friendly communicator
• Someone who’s comfortable handling repetitive customer queries
• Organised, reliable, and able to prioritise effectively
• Prior customer support would be required, ideally experience of working at a start up but not essential
• Bonus: an interest in energy, climate, or sustainability