Bid Operations & Due Diligence

Bid Operations and Due Diligence

Contract: 3‑months
Location: London / Hybrid
Salary: £45 - £50k

A London-based, global leader in blockchain analytics and crypto compliance solutions is seeking a Bid Operations and Due Diligence Candidate . Founded in 2013, the company provides software that helps financial institutions, crypto exchanges, and law enforcement agencies detect illicit activity, manage risk, and comply with anti-money laundering (AML) regulations

Role Overview

• Support day‑to‑day bid management and customer due diligence operations.
• Coordinate multi‑stakeholder inputs to deliver high‑quality, submission‑ready bid and DD responses.
• Draft and compile responses using approved content and evidence, following clear escalation and sign‑off processes.
• Operate in a delivery‑focused role with defined guardrails on commercial, legal, and security commitments.

Key Responsibilities

• Own operational delivery of bids and due diligence requests, including intake, timelines, trackers, and stakeholder status updates.
• Manage bid and DD mailboxes and customer portals, including: Logging requests and requirements, downloading/uploading materials, organising content in shared drives, supporting submissions where appropriate

• Draft first‑pass responses using approved Q&A libraries (e.g. Notion, Responsive) and AI‑assisted drafting where appropriate.
• Provide internal teams (Sales, Customer Success, RevOps) with pre‑approved materials and answers to standard bid and DD questions.
• Route questions to subject‑matter experts, chase inputs, and maintain a clear audit trail of reviews and approvals.
• Compile and maintain evidence packs including: Policies and attestations, SOC 2 and compliance materials, Diagrams and Trust Centre links

• Manage Trust Centre access for prospects and customers: Triage access requests, Grant or revoke access in line with guidance, maintain a clear access log (who, what, when, why), Ensure NDAs and approval requirements are met.

• Arrange and support stakeholder meetings, including agendas, notes, follow‑ups, and action tracking.
• Run quality assurance checks on all deliverables: Accuracy and consistency, Formatting and presentation, No unsupported claims, Correct references and clean exports.

• Maintain and improve knowledge management hygiene: Upload new and updated Q&A content, Tag and organise responses, Improve clarity and consistency under guidance.

 Required Skills and Experience

• Strong written English with the ability to produce clear, professional customer‑facing documentation.
• Proven experience supporting RFPs, RFIs, vendor due diligence, or security questionnaires.
• Strong stakeholder management skills and ability to drive inputs to deadlines.
• Excellent organisational skills with the ability to manage changing priorities and high‑volume workflows.
• High attention to detail, including version control, formatting, and QA.
• Comfortable using productivity and knowledge‑management tools, including: Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides, Drive), Notion, shared drives, and Q&A libraries (or equivalents).

Preferred Experience

• Exposure to SaaS security and IT questionnaires (e.g. SOC 2, ISO 27001, cloud hosting, IAM/SSO).
• Experience using RFP platforms or response libraries (e.g. Responsive).
• Familiarity with AI‑assisted drafting workflows with human oversight and controlled claims.

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