Web & Digital Services Officer

Web & Digital Services Officer
Central London - Hybrid
£39,000 pa

The Client:
Is a membership and regulator for the Veterinary Industry. As a regulator, they set, uphold and advance veterinary standards, who promote, encourage and advance the study and practice of the art and science of veterinary surgery and medicine. All done in the interests of animal health and welfare, and in the wider public interest.

The Role:
Reporting to the Website Manager, you will provide web and digital technical support to the Communications team in the delivery of our online and digital communications activities. The main focus of the role will be to provide technical expertise in the ongoing development and integration of the website and digital communications channels, in analytics and in SEO. You will also take the lead in producing news and marketing emails each month.
We are a busy team undergoing a period of development and change for our website; as such this role has scope for development within our expanding team.

Key responsibilities

• Work with the Website Manager to ensure the websites are fully operational at all times.
• Build a strong relationship with our web development agency, translating business needs into clear, actionable requirements.
• Keep informed of web and mobile UX best practice, proactively suggesting improvements and sharing insight to support better digital decision‑making.
• Work collaboratively across internal teams and with specialist external agencies to design and implement new digital communications tools.
• Help optimise organic search visibility and on‑site search functionality to deliver a seamless, intuitive content‑discovery experience.
• Use website analytics to evaluate performance, produce meaningful reports and recommend improvements based on user insight.
• Work with the Website Manager and IT department to ensure compliance with accessibility, privacy, data protection and security requirements.
• Carry out usability testing and UAT to validate changes across the website and digital channels.
• Support the work of our web content team and departmental web editors, including CMS training.
• Develop and optimise accessible email newsletters that support engagement and campaign performance across channels.
• Support other areas of work in the Communications Department, as and when required.

Required skills, knowledge and experience

• Demonstrable knowledge of HTML, CSS and responsive design.
• Working knowledge of JavaScript and PHP.
• A good understanding of UX and UI principles, with the ability to apply these to improve usability, accessibility, and overall user journeys.
• Experience working effectively with third‑party web or digital agencies, including briefing requirements, reviewing and quality‑assuring deliverables, and proactively identifying and resolving issues to support successful project delivery.
• Experience supporting users across departments within a CMS, with an understanding of website structure and content organisation. Drupal experience is highly desirable, with transferable CMS skills welcomed.
• Strong experience using web analytics and reporting tools — including Google Analytics and Google Tag Manager — to monitor website performance, help maintain accurate tracking, and produce clear, regular reports and dashboards in Looker Studio that support insight‑led improvements.
• HTML email development skills, with experience producing accessible and optimised email templates from provided designs, applying responsive techniques where appropriate and following established best practice.
• Good time and task management skills, with the ability to manage multiple priorities and meet deadlines in a busy digital environment.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly and work collaboratively with a range of stakeholders.

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Equal Opportunities
Morgan Spencer is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates.

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