Customer Service Representative / Customer Support Specialist

Our client is arelooking for an experienced and highly capable Customer Service Representative to join their growing support team. This is an excellent opportunity for a confident professional who thrives in a fast-paced environment and takes pride in delivering exceptional service.

The Role
You will act as a front line point of contact for both drivers and passengers, ensuring all enquiries are handled efficiently and professionally.
Your responsibilities will include:
● Managing inbound enquiries from drivers and passengers
● Providing support with payment queries, and all in-cab technology, and app-related issues
● Taking full ownership of complaints and understanding where escalation is required
● Working closely with the technical team to ensure swift and effective problem-solving
● Identifying appropriate cross selling opportunities while maintaining a customer-first approach
● Maintaining accurate records and ensuring all enquiries are managed in line with company standards

About You
Our client is looking for a dependable professional who exercises strong judgment and consistently delivers work to a high standard.
You will have:
● A minimum of 2 years’ experience in a phone-based customer service or support role
● Proven experience handling complaints and managing high-pressure conversations
● Strong decision-making and problem-solving skills
● Confidence when dealing with members of the public

Experience within transport, payments, fintech, or technical support environments would be desirable, though not essential.