Customer Service Representative

Customer Service Representative
Location: Blackfriars, London (on site 5 days)
Salary: £25,000 - £30,000 DOE
Hours: Monday to Friday. 9am to 5pm

The Opportunity
We are seeking a professional, organised and customer-focused Customer Service Administrator to join a busy and fast-paced team. This is an excellent opportunity for someone with strong customer service experience who enjoys building relationships, solving problems and ensuring customers receive a first-class experience.

Working closely with internal departments and external customers, you will play a key role in managing enquiries, processing orders, coordinating information and providing administrative support to ensure the smooth day-to-day operation of the business.

Key Responsibilities

• Acting as the first point of contact for customer enquiries via phone and email.
• Managing customer orders, requests and queries from receipt through to completion.
• Maintaining accurate customer records and updating internal systems.
• Building strong relationships with customers and providing exceptional service at all times.
• Liaising with internal teams to coordinate information and resolve customer issues.
• Monitoring inboxes and ensuring queries are responded to promptly and professionally.
• Preparing documentation, reports and correspondence as required.
• Supporting the wider team with administrative duties and ad hoc projects.
• Identifying opportunities to improve processes and enhance the customer experience.

About You

• Previous customer service experience is essential.
• Strong communication skills, both written and verbal.
• Highly organised with excellent attention to detail.
• Confident managing multiple tasks and priorities in a busy environment.
• Proficient in Microsoft Office, particularly Outlook, Word and Excel.
• Positive, proactive and team-oriented approach.
• Ability to build rapport and maintain strong working relationships with customers and colleagues.

What's on Offer

• Salary of £25,000 - £30,000 depending on experience.
• Friendly and supportive team environment.
• Opportunity to develop your skills and progress your career.
• Full-time office-based role, Monday to Friday.

This role would suit candidates from customer service, administration, hospitality, retail, aviation or other customer-facing backgrounds looking to develop their career within a professional office environment.

Morgan Spencer – Your Career, Our Expertise
We are proud to be one of London’s leading Executive Secretarial & Business Services recruitment consultancies, connecting exceptional talent with outstanding opportunities.
Equal Opportunities:
Morgan Spencer is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified candidates regardless of background, identity, or circumstance.
Confidentiality & GDPR:
All applications are handled with the strictest confidentiality and processed in accordance with UK GDPR and data protection legislation. Your personal information will only be used for recruitment purposes and will never be shared without your consent.

Morgan Spencer Limited, registered in England & Wales No: 4254114