First Line IT Support

First Line IT Support
Permanent | £30k -35k | Central London | Office-Based (5 Days per Week)

Are you an experienced IT Support professional who enjoys solving problems, helping people and being the go-to contact for technology queries? This is an excellent opportunity to join a growing technology-focused organisation, where you'll play a key role in keeping day-to-day operations running smoothly.

As the first point of contact for IT support requests, you will provide hands-on assistance to office-based users, troubleshoot technical issues and ensure colleagues receive a responsive, professional service. This role offers the chance to make a genuine impact within a collaborative and supportive working environment while developing your technical skills and experience.

Key Responsibilities

• Act as the first point of contact for all IT-related queries and support requests
• Provide first line IT support to office-based employees across the business
• Diagnose, troubleshoot and resolve day-to-day hardware, software and system issues
• Log, manage and track support tickets, ensuring timely resolution and communication
• Escalate network, infrastructure and more complex technical issues to internal or external engineers when required
• Liaise with users throughout the support process, providing clear updates on IT incidents and resolutions
• Assist with user account administration, device setup and system access requests
• Maintain accurate records of issues, fixes and support activities
• Contribute to the delivery of a positive and efficient IT support experience across the organisation

Skills & Experience Required

• Approximately 2 years' experience within an IT Support, Service Desk or Helpdesk environment
• Experience providing first line technical support to end users
• Confident acting as the first point of contact for IT queries and incidents
• Strong troubleshooting and problem-solving skills
• Excellent communication skills with the ability to explain technical information clearly
• Customer-focused approach with a proactive and professional attitude
• Strong organisational skills and attention to detail
• Comfortable managing multiple priorities in a busy office environment
• Experience from any industry sector will be considered
• A collaborative team player with a willingness to learn and develop

What's On Offer

• Competitive salary of £35,000
• Permanent career opportunity within a growing technology business
• Central London location 
• Exposure to a broad range of IT systems and technologies
• Supportive and collaborative team environment
• Opportunity to build upon existing technical knowledge and develop your career
• Stable, office-based role with direct exposure to key business stakeholders

As a specialist business services recruitment London consultancy, Morgan Spencer works closely with clients and candidates to create successful long-term matches built on quality, integrity and shared goals. This opportunity is ideal for an ambitious IT Support professional looking to join a forward-thinking organisation where their contribution will be valued.
Keywords: IT Support Jobs London, First Line Support Engineer, Service Desk Analyst, Helpdesk Support, Technical Support Jobs London, Technology Recruitment London, Business Support Services Recruitment London, London Recruitment Consultancy Specialists.
Apply Today If you are looking for a rewarding First Line IT Support role where you can make a real impact, we would be delighted to hear from you. We welcome applications from candidates who can demonstrate the skills, experience and potential to succeed in the role.
Morgan Spencer is committed to equality, diversity and inclusion. We welcome applications from all suitably qualified candidates regardless of background, identity or circumstance.
Confidentiality & GDPR All applications are handled with the strictest confidentiality and processed in accordance with UK GDPR and data protection legislation. Your personal information will only be used for recruitment purposes and will never be shared without your consent.
Morgan Spencer Limited, registered in England & Wales No: 4254114