Complaints Handler/Client Servicer

Complaints Handler/Client Servicer
London
£33,600

Are you confident on the phone, able to handle sensitive conversations, and keen to develop your career in dispute resolution?
We’re looking for Complaints Handler to join our Dispute Resolution Team in London, where you’ll play a vital role in helping consumers and businesses reach fair outcomes. This role combines customer service skills with case handling responsibilities. You’ll speak with consumers and accredited businesses, gather information, review evidence, and help reach impartial, fair decisions.

What You’ll Do

• Handle inbound and outbound calls with consumers and businesses regarding disputes
• Collect and assess evidence, following guidelines and procedures
• Apply relevant rules, codes of practice, and training to reach fair outcomes
• Write clear, well-structured case notes and decisions
• Manage a busy caseload and meet performance targets
• Work collaboratively with your team to improve processes and services

About You

• Previous call centre, customer service, or case handling experience
• Confident communicator with strong telephone and written skills
• Able to remain calm, empathetic, and professional in sensitive situations
• Highly organised with the ability to manage multiple cases at once
• Strong attention to detail and ability to follow procedures accurately
• Experience using CRM systems (Salesforce/Zendesk) is a plus
• An interest in consumer rights, dispute resolution, or legal processes would be beneficial

Why Join?

• Competitive salary of £33,600
• Full training in case handling and adjudication provided
• Opportunity to build a career in dispute resolution and consumer protection
• Work in a supportive, professional environment where your role has real impact

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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective ce of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
 
CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998
Morgan Spencer Limited, registered in England & Wales No: 4254114