Hybrid work is now a defining feature of the modern workplace, and its impact on executive support staff, especially Executive Assistants (EAs), is profound and far-reaching. As organisations in London and globally embrace hybrid models, the expectations, required skills, and daily realities for executive support professionals are evolving rapidly.
Key Implications of Hybrid Work for Executive Support Staff
Flexibility and Work-Life Balance
Hybrid work offers EAs greater flexibility, enabling them to manage personal and professional commitments more effectively and achieve healthier work-life balance Reduced commuting time and the ability to work from home at least part of the week is highly valued, contributing to higher job satisfaction and lower attrition rates
Expanded Talent Pool and Recruitment
Employers can access a wider pool of candidates, as geographic barriers are reduced. EAs are now willing to consider roles that require less frequent office presence, enabling organisations to attract top talent from a broader area Hybrid roles are more attractive to high-calibre candidates, making it easier for companies to fill executive support positions with the best available talent
Cost Savings for Employers and Employees
Hybrid arrangements allow organisations to reduce office space and associated costs, whilst EAs save on commuting and work attire expenses EAs may accept slightly lower salaries for hybrid roles, given the added value of flexibility and cost savings
Evolving Responsibilities and Required Skills
The hybrid model demands that executive support staff be highly tech-savvy, comfortable with digital collaboration tools, and able to troubleshoot basic IT issues independently EAs are increasingly expected to manage digital workflows, coordinate virtual meetings, and ensure seamless communication across remote and in-office teams Strategic partnership is becoming a core part of the EA role, with more involvement in project management, decision support, and organisational initiatives
Productivity, Engagement, and Company Culture
Studies show that hybrid work does not negatively impact productivity; in fact, it can improve retention and satisfaction, with no significant difference in performance compared to fully in-office staff However, hybrid work can present challenges in maintaining team cohesion, communication, and company culture. Executive support staff play a key role in bridging these gaps, fostering engagement, and supporting inclusive hybrid environments
Best Practices for Hybrid Executive Support
Clear Expectations: Define office attendance requirements and performance metrics for hybrid EAs to ensure alignment and accountability
Technology Proficiency: Prioritise hiring and training for digital literacy, including expertise in scheduling software, collaboration platforms, and remote communication tools
Autonomy and Self-Discipline: Successful hybrid EAs must excel at time management, self-motivation, and independent problem-solving
Support for Well-being: EAs can help implement mental health initiatives and flexible scheduling, supporting a positive hybrid work culture
Hybrid work is reshaping the executive support landscape, offering greater flexibility, broader talent pools, and new opportunities for EAs to become strategic partners. Success in this environment requires advanced digital skills, adaptability, and a proactive approach to maintaining productivity and engagement, making executive support staff more essential than ever in the evolving world of work.