Workspace Centre Manager

Workspace Centre Manager
Gloucester | £35,000 + 25% Bonus | Permanent | Full-Time, Office Based
Take Ownership of a Thriving Business Centre

Are you a hands-on customer service leader who enjoys creating exceptional experiences while keeping operations running smoothly?
We are recruiting for a Business Centre Manager to oversee a busy and successful workspace site in Gloucester. This is a fantastic opportunity for someone who thrives in a fast-paced environment where no two days are the same. You'll be responsible for managing two buildings, driving occupancy and client retention, maintaining high operational standards, and leading by example to ensure customers receive an outstanding service.

This role would suit someone from a retail, hospitality, leisure, flexible workspace, serviced office, or customer-facing management background who enjoys balancing customer service, facilities management, team leadership and commercial performance.
If you're the type of person who spots a problem and fixes it, takes pride in presentation standards, and genuinely enjoys building relationships with clients, we'd love to hear from you.

Key Responsibilities

• Oversee the day-to-day management of two business centre buildings on the same site.
• Deliver an exceptional customer experience, ensuring tenants and visitors receive a professional and welcoming service.
• Drive occupancy levels and maximise revenue through new client acquisition and client retention.
• Conduct viewings, manage enquiries and convert prospects into long-term customers.
• Manage meeting room bookings, set-up and turnaround to ensure facilities are always client-ready.
• Maintain excellent standards throughout the site, including communal areas, kitchens, meeting rooms and external spaces.
• Respond proactively to client requests and operational issues, ensuring swift resolution.
• Monitor and manage health & safety, fire safety procedures and site compliance requirements.
• Coordinate contractors, cleaners and maintenance providers to ensure the buildings remain safe and well-presented.
• Manage budgets, supplier relationships and operational expenditure.
• Produce performance reports and work closely with senior management to achieve business objectives.
• Lead, motivate and support on-site team members while fostering a positive and customer-focused culture.

Skills & Experience Required

• Previous management experience within retail, hospitality, leisure, serviced offices, flexible workspaces, self-storage or a similar customer-focused environment.
• Strong customer service background with a genuine commitment to delivering exceptional experiences.
• Commercially minded with experience driving sales, occupancy, membership growth or client retention.
• Confident managing multiple priorities within a busy operational environment.
• Experience overseeing facilities, building operations or site management activities.
• Knowledge of health & safety, fire safety and compliance processes.
• Strong communication and relationship-building skills.
• Professional, approachable and solutions-focused.
• Practical and hands-on with a "fixer" mentality and willingness to support wherever needed.
• Strong organisational and problem-solving abilities.
• Stable employment history or clear, credible reasons for career moves.
• Full UK driving licence preferred.
• A realistic and sustainable commute to Gloucester.

What's On Offer

• Salary of £35,000
• 25% bonus potential
• Permanent, full-time opportunity
• Autonomy to manage and develop a well-established business centre
• Varied role combining operations, customer service, facilities management and commercial responsibility
• Exposure to a growing and successful workspace business
• Supportive leadership team and opportunities for professional development
• Long-term career prospects within a stable organisation

About Morgan Spencer
Morgan Spencer Recruitment London is a leading business services recruitment London consultancy, connecting exceptional professionals with employers across the UK. As London recruitment consultancy specialists, we recruit across business support services, including Executive & PA recruitment London, office support, operations, HR and training recruitment London, and customer service opportunities.
Apply Now
If you're a proactive, customer-focused manager who enjoys taking ownership, building strong client relationships and ensuring operational excellence, we would love to hear from you. This is an excellent opportunity to join a successful organisation and make a genuine impact on the performance and experience of an established business centre.
Equality & Inclusion
Morgan Spencer is committed to equality, diversity and inclusion. We welcome applications from all suitably qualified candidates regardless of background, identity or circumstance.
Confidentiality & GDPR
All applications are handled with the strictest confidentiality and processed in accordance with UK GDPR and data protection legislation. Your personal information will only be used for recruitment purposes and will never be shared without your consent.
Morgan Spencer Limited, registered in England & Wales No: 4254114