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Customer Service Advisor

Customer Service
£26000 - £28000 per annum
All London
South East


Customer Service Advisor
6 month FTC to perm
£26,000 - £28,000

Our client is a corporate bank who are seeking a Customer Service Advisor to join their team in London.

  • Manage and respond to customer queries from new and existing customers
  • Correspond with customers via phone, email and a secure messaging system
  • Solve customer situations where customers are dissatisfied prior to escalating
  • Log complaints and resolve outcomes, support the admin team and ensure all data is recorded to the highest quality
  • At least 2 years’ experience in a customer service role and intermediate level in Microsoft Word and Excel
  • Ability to work effectively under pressure in a fast paced environment  
  • Excellent verbal and written communication skills
  • Exceptional telephone manner, complaint resolution skills and being a team player

Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.

Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple:  Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice.  Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!

EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998

Morgan Spencer Limited, registered in England & Wales No: 4254114