Perm: 020 7680 7001       Temp: 020 7680 7000

2nd Line IT Support Engineer

£30000 - £33000 per annum, Benefits: excellent benefits
27-07-2022 06:01 PM
All London
2nd Line IT Support Engineer
£30,000 - £33,000
Central London – hybrid working

A fantastic opportunity to join an established Membership organization in Central London as a 2nd Line IT Support Engineer.

The successful candidate will have at least two years’ recent experience providing 1st Line Helpdesk support. Experience supporting on Windows10/11, networking issues and user provision is essential.  

The Role:

  • Be responsible for provisioning users, systems, and relevant equipment across the business
  • Be responsible for the Service Desk, ensuring support processes are followed across the business
  • Ensure service levels are agreed and measured to deliver exceptional, high quality, accurate customer service first time and in every interaction
  • Work with the CRM and Website Support Engineer to develop the Service Desk
  • Support the physical infrastructure of the company IT system
  • Support the company telephone system
  • Provide support to users including applications such as MS Office (Outlook etc)
  • Work with the CRM and Website Support Engineer to develop and support ‘Super Users’ across the business
  • Ensure protection systems (eg anti-virus) are kept up to date
  • Daily housekeeping tasks to ensure system stability
  • Act as an escalation point for the IT Support Assistant
  • Support the rest of the IT team as required.

Skills and experience:

  • Strong knowledge and experience of Microsoft Server Systems, specifically Microsoft Azure, Active Directory and associated technologies
  • Experience of backup systems and methodology
  • Ability to diagnose and correct system issues, ensuring affected users are kept informed of progress
  • Ability to gain credibility and explain technical issues to non-technical colleagues
  • Excellent communication and interpersonal skills, at all levels, both written and verbal
  • Strong knowledge of MS Office products
  • Strong customer service ethos.

Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.

Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998

Morgan Spencer Limited, registered in England & Wales No: 4254114

Register now and let's discuss your career goals. Ready, steady, GROW...


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