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Perm: 020 7680 7001       Temp: 020 7680 7000

Senior Customer Service Specialist - Tamworth

Customer Service
Permanent
£25000 - £27000 per annum
NC/59840
24-11-2021 03:37 PM
Tamworth
THE COMPANY:

An exciting and innovative automotive company are seeking an exceptional Customer Service Specialist to join their new Customer Centre in Tamworth. 

THE ROLE: 


A successful candidate will be passionate about delivering an outstanding customer experience, striving to continually exceed customer expectations. You will have experience in managing/supervising teams, and are forward-thinking, with an eye for detail and a resourceful problem solver.

  • Working closely with the Centre Manager to develop the on-site team in terms of day-to-day processes
  • Supporting walk-in customers through their browsing process and customers who are at the site with payments and refunds.
  • Working closely with the onsite teams to ensure the customer’s pick-up or returns experience is seamless and issue-free.
  • Proactively assist any customers who experience any post-sales issues.
  • Build rapport and assist all customers to resolve any complaints/issues quickly to maintain high quality customer service.
  • Translating any technical automotive or financial jargon into plain English to make it simpler for our customers. 
  • Looking after the customer-facing area, ensuring the space is always kept tidy and presentable, and refreshment facilities are topped-up regularly.

 

 THE PERSON:

  • Customer obsessed and passionate about delivering excellent customer service.
  • Excellent face-to-face communicator and highly personable.
  • Previous experience of successfully working in high-end retail, hospitality or concierge roles is desirable but not essential.
  • Ability to problem solve and think on your feet with a 'Can Do' attitude.
  • Strong attention to detail, with a natural desire to take ownership.
  • Collaborative and keen to be a team player.

 

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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.



CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998


Morgan Spencer Limited, registered in England & Wales No: 4254114

Register now and let's discuss your career goals. Ready, steady, GROW...

 

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